Frequently Asked Questions
Everything you need to know about your next knitting project.
What types of yarn do you carry?
We offer a curated selection of premium fibers, including organic merino wool, hand-dyed silk blends, sustainable alpaca, and high-quality cotton, sourced from ethical suppliers worldwide.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes between 7-14 business days.
Can I return yarn if the color isn't what I expected?
Yes, we accept returns on unused yarn in its original skein or ball form within 30 days of purchase. Please note that we cannot accept returns on yarn that has been wound into cakes.
Do you offer patterns for beginners?
Absolutely! We have a dedicated 'Easy Starts' section featuring patterns designed specifically for new knitters, complete with video tutorials and step-by-step instructions.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.